We're a small team, and we read everything.

For when you want to tidy up the library without saying goodbye to the whole account. Stories and profiles need no email.

• A single story: Library → tap the story → menu → Delete. Removes it from your library, and deletes it and its audio and cover art from our servers.
• A child profile: Profiles → Edit → Delete. Cascades to every story, custom character, favorite, and playlist that belonged to that child.
• A custom character: there’s no delete button for a single character yet. Email us from the address on the account and we’ll delete it, with its memory and portraits. Deleting the child’s profile also deletes their characters.

Open Cuna → enter your parental PIN to reach Settings → Delete account → confirm twice. The app signs you out as soon as the deletion completes.

This wipes your account, all child profiles, every story and custom character with their audio and images, your episodic memories and playlists, and your Stars history. Cancellations of any active Apple or Google subscription happen through the store, not through Cuna.

Deleted immediately

Account, child profiles, the stories and custom characters still in the account with their audio and image files, episodic memories, custom playlists, Stars and purchase records on our servers, analytics events, and any screenshots you sent with feedback.

Kept by Apple and Google

Anonymized payment receipts retained by the App Store and Google Play per their own policies. We don’t have access to delete those; manage any active subscription through Settings → Apple ID → Subscriptions or Google Play → Subscriptions.

Kept by Cuna

Security records of account events such as sign-ups, Parental PIN attempts and Stars transactions; feedback messages and content reports you sent, with the link to your account removed; copies of support emails in our inbox; and records of AI usage and cost, which contain no story content. The audio and image files of a story that failed to generate, or of something deleted with an older version of the app, stay in our file storage, unlisted and reachable only by an unguessable web address, until we remove them. Those files, and your purchase history with RevenueCat, our payment processor, are removed on request: email us from the address on the account.

Backups

Our database host keeps rolling backups for recovery, so something you delete can remain in a backup until that backup expires. Section 7 of our privacy policy lists how long we keep each kind of record.